January 28, 2023

It’s been six months since the launch of the national 988 Suicide & Crisis Lifeline. We check in on how many people are using it and whether it’s connecting them to help.


It’s been nearly six months since the launch of 988. That’s the newest number to reach the national Suicide & Crisis Lifeline. The number is easy to remember, and that’s important for someone who is in an emotional crisis. In a short time, the support line has expanded its reach. There are call centers across the country. But how effective is the new, shorter number? NPR’s Rhitu Chatterjee has an update.

RHITU CHATTERJEE, BYLINE: The 988 Suicide & Crisis Lifeline received over 1.7 million calls, texts and chats in its first five months. That’s nearly half a million more than made with the old 10-digit suicide prevention lifeline during the same period the year before.

KIMBERLY WILLIAMS: We see the uptick in volume as an indicator that more people are aware of the service and are able to access it.

CHATTERJEE: Kimberly Williams is the president and CEO of Vibrant Emotional Health, the nonprofit that oversees the national 988 network. She says not only did more people reach out, more people were connected to help.

WILLIAMS: Significant investments in capacity at the federal, state and local levels really helped to ensure that the lifeline was able to respond to many more people in crisis.

CHATTERJEE: For one, there were fewer abandoned calls compared to 2021, and average wait times to speak to a counselor fell from close to three minutes in November 2021 to just 36 seconds last November. Dr. John Palmieri is overseeing the 988 launch for the federal government.

JOHN PALMIERI: So more people are being connected to those trained counselors, and they’re being connected more quickly to the lifesaving services that are available.

CHATTERJEE: He says there’s been a huge rise in people connecting with 988 through texts and chats, a preferred mode of contact by younger people.

PALMIERI: Those younger people in crisis tend to be in more acute stages of distress. And so making sure that they’re connected to the lifeline more quickly is critically important as well.

CHATTERJEE: Community Crisis Services in Hyattsville, Md., is one of the 200 or so centers that make up the national 988 network. Tim Jansen heads the organization. He says the recent federal investments have helped him beef up capacity.

TIM JANSEN: We probably had roughly 75 or 80 folks that work the phones and chat. And so now we’re up to pushing 300.

CHATTERJEE: But, he adds, other crisis centers across the country are still struggling to hire.

JANSEN: You know, it doesn’t pay a million dollars. The work can be hard. There’s secondary and tertiary trauma related to listening to calls, you know, or even doing chats.

CHATTERJEE: And data shows that some states are doing a lot better than others. In Maryland, where Jansen works, the 988 response rate in November was 89%; in Texas, it was 63%. Jansen adds that connecting people to continuing mental health care in their community remains a big challenge across the country.

JANSEN: There’s a significant shortage of social workers and mental health professionals that people can see. People wind up at places that have long waiting lists.

CHATTERJEE: And until there are more providers in communities, he says, 988 can only do so much to address someone’s ongoing mental health needs.

Rhitu Chatterjee, NPR News.

Copyright © 2023 NPR. All rights reserved. Visit our website terms of use and permissions pages at www.npr.org for further information.

NPR transcripts are created on a rush deadline by an NPR contractor. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of NPR’s programming is the audio record.

pdf free stumble guys cheats for unlimited gems
how to get free tiktok coins in 2023 tecnoguias
hicmos it tiktok followers generator no verification storeion
free coins tik tok live tiktok search
gems for stumble guys apk download steprimo com
free tiktok coins generator 2023 colaboratory google colab
pdf free stumble guys gems generator update 2023 vi7q
list of tiktok free coins 2023 here 3d printable models yeggi
binance has reportedly rejected an offer to invest in troubled crypto
free tiktok coins app generator hacks 2023 without verification ios
gem generator for stumble guys 2023 mytruko md
how to buy tiktok coins in 2023 boosthill
codes stumble guys hack unlimited gems mod cheats generator
best times to post on tiktok for 2023 influencer marketing hub
free tiktok followers 2023 how to get 50000 youtube
tours gratuits coin master 2022 tous les liens des spins du jour
free stumble guys gems generator instant hack updated 2023
free tiktok coins app 2023 read the docs
free tiktok followers free tiktok fans how to get free flowcode
coin master free spin and coin link crazyashwin
pdf free stumble guys cheats for unlimited gems
pdf tiktok coins generator v 87 mapman
continue with tiktok followers generator 2023 free updated
coin master free spins 2023 free spins and coins link january
free stumble guys gems generator 2022 without human verification
pdf free tiktok fans generator free tiktok followers hack app ios
jbqvc sgg tiktok followers 2023 free booster4020 at main
coin master free spins coins daily links january 2023 levvvel
the best android emulator for pc gameloop official 2022
tiktok coins hack 2023 ios no verification photography pexels
continue with into tiktok followers generator 2023 free
coin master free spins and coins generator 2023
pdf stumble guys cheats free unlimited gems generator

Leave a Reply

Your email address will not be published. Required fields are marked *